From enterprises to government agencies to the white-collar worker, no one will ne spared the disruption that AI, and generative AI in particular, is ushering in. That was the consensus of experts at the Huddle Global 2023 start up event held in Thiruvananthapuram recently.

Source: Times of India, dated December 6, 2023

From enterprises to government agencies to the white-collar worker, no one will ne spared the disruption that AI, and generative AI in particular, is ushering in. That was the consensus of experts at the Huddle Global 2023 start up event held in Thiruvananthapuram recently.

Ashish Sachdev, VP & Markets Leader at consulting firm Everest Group, says there are several areas where Gen AI is seeing extensive adoption by enterprises. The first being around knowledge management. “Anywhere you have organizational knowledge or a robust base of knowledge available, whether it is within the employee base, customer base, or within organization functions like customer service, sales, marketing, or operations, Gen AI is being adopted at scale.

Major areas of adoption, he said, include synthetic data and code generation, summarization and analytics, and the process discovery space – which refers to a systematic way to identify, map, define and analyze business processes.

Even government agencies and functionaries, who are notorious for being slow to adopt tech, will be forced to adopt AI just because of the value that these systems can bring, said Nilanjan Chakravortty, R&D at Hitachi India. “It is still very difficult to reach out to access government services. So, one idea is to just use chatbots with Gen AI and easily get queries solved online.”